Privacy Policy

What information does Charlotte Roof Master collect?

When you contact us for roofing services in Charlotte, we collect your name, address, phone number, and email. For estimates, we document roof measurements, materials needed, and project timelines. Payment processing requires credit card or bank details, which we encrypt immediately.

How is my payment information secured?

We use Stripe and Square for payments – both PCI-DSS compliant processors. Your full credit card number never touches our servers. Encrypted transaction records are stored for 7 years per NC tax laws.

Do you use cookies on your website?

Yes, charlotteroofmaster.com uses essential cookies for form functionality and Google Analytics to track site traffic. These cookies don’t collect personal data unless you voluntarily submit a contact form. You can disable cookies in your browser settings.

Who sees my roofing project details?

Only our Charlotte-based project managers and necessary subcontractors (like gutter specialists) access job specifics. We share address information with material suppliers for deliveries. No customer data is sold to third-party marketers.

Can I review my stored information?

Absolutely. Email privacy@charlotteroofmaster.com to request your data file. We’ll provide all records within 14 business days, including past estimates and project photos stored in our system.

How do I control communication preferences?

Every email from Charlotte Roof Master includes an unsubscribe link. For service calls, you can opt out of text reminders by replying STOP. We honor all Do Not Call list requests within 48 hours.

Where can I address privacy concerns?

Contact our Charlotte office at (704) 476-1263 or privacy@charlotteroofmaster.com with questions. For formal complaints, mail documentation to: Charlotte Roof Master, Attn: Privacy Officer, 8524 Fairview Rd, Charlotte, NC 28226. We resolve all inquiries within 10 business days.