Terms of Service

What services does Charlotte Roof Master provide?

Charlotte Roof Master offers residential and commercial roofing services in Charlotte, NC, including roof inspections, repairs, replacements, and emergency storm damage response. Our scope covers asphalt shingles, metal roofing, and flat roof systems. Services exclude structural modifications beyond roof decking. All work complies with North Carolina building codes.

How long does a standard roof replacement take?

Most Charlotte roof replacements take 1-3 days, depending on home size and weather conditions. We coordinate with HOAs when required and handle all permit paperwork for you.

What are Charlotte Roof Master's payment terms?

A 50% deposit secures your project start date, with the balance due upon completion. We accept checks, credit cards (3% fee), and bank transfers. Late payments incur 1.5% monthly interest. Final walkthroughs must occur within 7 days of project completion.

What warranties does Charlotte Roof Master offer?

We provide a 5-year workmanship warranty on all installations. Manufacturer warranties range from 15 years (asphalt) to 50 years (metal). Warranties become void if repairs are made by unlicensed contractors or if roof access exceeds 250 lb. concentrated weight.

Does warranty coverage include storm damage?

No. Manufacturer warranties cover material defects only. Storm damage claims should be filed through your homeowners insurance. We assist with documentation for claims.

How does Charlotte Roof Master handle liability?

Our $2M general liability insurance covers accidental property damage during projects. We're not responsible for pre-existing roof issues discovered during work. Clients must secure valuables before project start. Any disputes must be filed within 30 days of project completion.

What if I need to cancel or reschedule?

Cancellations within 24 hours of project start incur a $250 fee. Rescheduling requires 72-hour notice during peak season (March-November). We reserve the right to charge 15% of project cost for material restocking if canceled after ordering.

Ready to Get Started?

Call (704) 476-1263 or fill out the form for a free estimate.

Call (704) 476-1263